Last updated: May 2026
At Volcano Casino, we are fully committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit and play at Volcano Casino online.
By using our website and services, you agree to the practices described in this policy.
1. Who We Are
Volcano Casino is an online gaming platform available to players in Poland and other countries. We operate in compliance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR).
2. Information We Collect
We may collect the following types of information:
- Personal Identification Data: Name, date of birth, email address, phone number, and residential address
- Account Information: Username, password, and account preferences
- Financial Data: Payment method details and transaction history (processed securely by third-party providers)
- Technical Data: IP address, browser type, device information, and usage data
- Verification Documents: Copies of ID, passport, or utility bills (for KYC procedures)
- Gaming Data: Your activity, bets placed, and game history
3. How We Use Your Information
We use your personal data for the following purposes:
- To create and manage your Volcano Casino account
- To process deposits, withdrawals, and financial transactions
- To provide customer support and respond to your inquiries
- To offer personalized bonuses and promotions
- To comply with legal and regulatory requirements (including anti-money laundering)
- To improve our games and user experience
- To send important account notifications and marketing communications (you can opt-out anytime)
4. Sharing Your Information
We do not sell your personal data. We may share information only with:
- Licensed payment service providers
- Game developers and platform partners
- Regulatory authorities when legally required
- Professional service providers (e.g., hosting, analytics, security) under strict confidentiality agreements
All third parties are required to maintain appropriate security and confidentiality standards.
5. Cookies and Tracking Technologies
Volcano Casino uses cookies and similar technologies to:
- Enable essential website functions
- Analyze site traffic and improve performance
- Personalize your gaming experience
- Support marketing and promotional activities
You can manage your cookie preferences through your browser settings at any time.
6. Data Security
We implement advanced technical and organizational measures to protect your data, including:
- SSL encryption for all data transmissions
- Secure servers and firewalls
- Regular security audits
- Strict access controls
While we strive to protect your information, no system is 100% secure. You also play an important role by keeping your Volcano Casino login credentials confidential.
7. Your Rights (GDPR)
As a player in Poland, you have the following rights regarding your personal data:
- Right to access your data
- Right to rectification
- Right to erasure (“right to be forgotten”)
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
To exercise any of these rights, please contact our support team.
8. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. After this period, your data will be securely deleted or anonymized.
9. International Data Transfers
Your data may be transferred to and processed in countries outside the EU. In such cases, we ensure appropriate safeguards are in place to protect your information.
10. Changes to This Privacy Policy
We may update this Privacy Policy occasionally. The updated version will be posted on this page with the new “Last updated” date. We recommend checking it periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us via:
- Live chat on the website
- Email: support@volcanocasino.com
We will respond to your request as quickly as possible.